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Delete data

Updated 1 November 2026

Request deletion

  1. Email privacy@mindsteer.app and mention “Spider / Araña”.
  2. Identify the data you want deleted: access data, purchase-related data or information sent to support. If your app version provides Settings → Privacy → Copy reference, you can include that reference so we can locate access records and any records from earlier versions. It contains no passwords or notification token. A purchase reference or review account email can also help where relevant. If you no longer have the app or cannot obtain the reference, tell us: you do not need to reinstall it to start a request, and we will explain the minimum information needed to locate the data.
  3. We verify ownership and handle the request and applicable exceptions. Do not send passwords, full payment card details or identity documents without a specific need.

Data covered

For profile erasure requests, we delete the RevenueCat identifiers, attributes and associated history that we can match to the request. For a review account, we also delete its Firebase Authentication account, including the associated email and access. The app does not require public registration.

Language, sound, vibration, age range and session allowance are local data: remove them using the app data controls or by uninstalling. Camera images and hand/face landmarks are not stored or uploaded to a server.

Additional retention

We add no separate retention period for the access profile after its erasure is complete. If a legal obligation requires a specific record to be retained, we explain the reason, affected data and applicable period when handling the request.

Firebase states that authentication information associated with a deleted account is removed from live and backup systems within 180 days. Its IP logs may remain for a few weeks. See Firebase’s privacy information.

Apple and Google may retain their own transaction and advertising records under their policies and obligations. Erasing the app profile does not automatically erase those independent records. Google advertising preferences can be managed in My Ad Center.

Cancel the subscription separately

Deleting data or uninstalling does not cancel an Apple or Google subscription. Use “Manage subscription” in the app or your store account to stop renewal. Using the app again or restoring purchases may create new records needed to verify access.